Automated budget approval process using Power Automate, there by streamlining the approval process.
Customer Profile Update
Developed & launched a CRM based Customer Profile Update Feature, enabling seamless real time updates to customer data across multiple system. - BRD Creation - User Flow Mapping - Feature Grooming - UAT & Rollout - Training & Monitoring
Partner Onboarding forms
Developed & launched customer registration forms for regional customers in Kuwait, Oman, UAE. - Requirements Gathering - Solution flows - Testcases Finalisation - Grooming - UAT & Handover to regional teams.
WhatsApp bot Automaton
Automated Customer Query Responses using WhatsApp Gen AI Bots. - Mapped existing processes - Mapped digital touchpoints - Created BRDs - UAT testing
Point Based Purchase
Developed Happiness points based purchase feature to enhance customer engagement with Loyalty programs. - Feature conceptualization - End user flow mapping - UI mock up - BRD creation - Test case preparations - Feature Grooming
Voucher Limitation
Developed feature to limit digital voucher activation & usage limitation. - Feature conceptualization - End user flow mapping - UI mock ups - API listing - BRD creation - Test case preparations - Feature grooming
Extended Warranty
Digitized manual "Extended Warranty Registration" process there by facilitating upsell warranties along with purchases. - Mapped existing processes - BRD creation - User flow mapping - Test case preparation - Feature grooming - UAT
Partner Credit limit
Developed & launched CRM based feature which allows business to set alerts for point utilization by partners. - BRD creation - Feature Grooming - UAT testing & rolled out
CRM Flag Update
Developed & launched CRM feature which allows bulk removal of customer promotion eligibility flags - BRD creation - Feature Grooming - UAT testing & roll out.
Vynamics Promo Testing
Responsible for Vynamics Functionality & Promotion testing. - Documented test cases - Verified promotions - Raised tickets & created BRDs for new features & incidents
SWAN Promotion Testing
Responsible for SWAN customer journey & promotion orchestration testing - Created test cases - Verified SWAN journey builder & promotion builder.
App Management
Responsible for managing features and contents on Lulu Happiness pages on app & websites. - BRD creation for new features & UI enhancements - Feature Grooming - UI Mockup - Content management & training regional teams
UST Global | Lead Business Analyst & Product Owner - SmartVision
Gen AI Q&A Tab
Developed & launched Gen AI based Q&A Tab as part of SmartVision "Long Document" extraction feature. - Mapped end user flows - BRD creation - UI Mockups - Feature grooming - UAT Testing - Feature Demos & Rollout.
Doc Compare
Developed & launched document comparison feature as part of SmartVision platform. - Mapped end user flows - BRD creation - UI Mock-ups - Feature grooming - UAT Testing - Feature Demos & Rollout.
Trial User Persona
Developed & launched "Trail user persona" view which allows potential users to get a first-hand experience of using SmartVision platform. - Mapped end user flows - BRD creation - UI Mock-ups - Feature grooming - UAT Testing - Feature Demos & Rollout.
CXO Dashboard
Developed CXO Dashboard for an Indian NBFC Built live reporting interface for senior leadership across 4000+ branches. Automated ETL flows into Power BI for visual dashboards.
