Business Analysis

Work Experience

Automated the document centric business processes for an Australian FMCG distributor – UST (2021-2024)

  • Analyzed the AS-IS business processes.
  • Mapped daily business user flows.
  • Automated the Proof of Pickup and Proof of Delivery Document automation using SmartVision platform.

Automated the legal contracts review process for UST’s, internal contracts team – UST (2021-2024)

  • Worked with the internal Contracts Team to automate the manual contract review process using SmartVision platform.
  • Gathered user requirements and mapped the As-IS business process flows and the daily user flows.
  • Lead the cross functional team to implement the SmartVision Platform.
  • Successfully implemented SV platform for UST Contracts team, resulting in potential savings of 1 FTE

Developed a PowerBI CXO dashboard for an Indian NBFC with over 4000 branches – UST (2021-2024)

  • ETL query of data from Elastic Search & Azure Data Lake into Power BI ensuring seamless data integration.
  • Performed data warehousing within Power BI by defining data relationships and adding additional columns via DAX.
  • Developed KPI dashboards in Power BI, offering visualization & decision-making.
  • Automated data refresh and report generation processes in Power BI to ensure real-time data availability.

Implemented NetSuite ERP system for an US based automotive parts manufacturer & distributor – Inspirage (2017-2018)

  • Client interactions for requirement gathering and documentation.
  • Mapped the AS-IS business process flows and day to day user flows.
  • Customized the standard NetSuite features to setup the Lead to Order & Order to Cash flows

Business Analysis Responsibilities

Client Requirement Analysis and Solution Documentation

  • Gathering requirements from clients and understanding their current pain points and documenting the same as Business Requirement documents.
  • Converting the BRD documents into solution diagrams after consulting with solution architects.
  • Identify components already available in the products and identify the gaps.
  • Adding the gap features into the product backlog

Client Engagement & Solution Implementation Management

  • Acting as a liaison between the client and the development team.
  • Clearly communicate the solution design to the clients and suggest an process improvements to facilitate automation.
  • Manage client expectations and ensure the client understands the phased value delivery.
  • Educate the clients on the new feature developed via stakeholder demos and instruction manuals.
  • Assist with client UATs and clarify doubts and gather feedbacks and concerns.
  • Identify items to be prioritized and included in current phase of release, and those for later releases.

Market Research & Feature Benchmarking for Product Enhancement

  • Conduct Domain, Technology & Competitor research to identify upcoming technology trends, features, favorable domain opportunities and usecases.
  • Perform feature benchmarking to identify current feature maturity, and identify gaps or differentiator capabilities.
  • Add gap item/features into product backlog

Certificates